Guaranteed to Instantly Double Your Dealership’s Last Month’s Google Reviews Within 60 Days of Launch!*

WE HELP AUTOMOTIVE DEALERSHIPS:

  • See a 360° view of the customer experience
  • Discover, resolve, and respond to customer issues in real time
  • Dramatically increase CSI, NPS, and CSAT scores
  • Engage customers in both Sales and Service
  • Prevent and manage negative online reviews
  • Skyrocket positive online reviews
By scanning one of the Smart QR codes strategically placed in your dealership or clicking on the link sent post transaction, customers can send actionable Feedback that enables management to respond and react.
Real Time Feedback for Auto Dealerships

Watch the Auto Dealers Explainer Video

Dominion DMS Interviews Real Time Feedback at NADA 2024

Real Time Feedback gives you a 360° view of the customer experience with your dealership.

Real Time Feedback in Dealership

Click to Demo

In Dealership

Find out what customers are thinking while they are in your dealership and address issues in real time.

Real Time Feedback After Checkout

Click to Demo

At Checkout

Customers receive a rating request text message immediately upon RO payment or after purchasing a vehicle.

Real Time Feedback Google Reviews
Click to Get Your Dealer’s Reputation Score

Post-Visit

Manage and respond to your dealership’s online public reviews such as Google, Dealer Rater, Facebook and others all in one platform.

IN DEALERSHIP: BEGINNING OF CUSTOMER JOURNEY

Find Out About Issues WHILE Customers are Still in Your Dealership

Customers can alert you about issues by simply scanning QR codes strategically placed in your dealership.

Dealership QR Placard
Customers Scan Code to Submit Feedback
Customer Submits Feedback
Customers Submit Feedback on Your Branded Feedback Page
Management Responds to Feedback
Management Receives & Responds in Real Time on Web Portal or Real Time Feedback Smart Phone App (shown here)

Marketing Examples

AT CHECKOUT: MIDDLE OF CUSTOMER JOURNEY

Auto Pilot Rating Requests

Send customers a rating request as soon as they service or purchase a vehicle.

Auto Pilot Ratings Request
Once customers transact with your dealership (sales or service) they immediately receive a rating request text message.
5 star ratings are taken directly to a Google review page for your business.
1-4 star ratings ask the customer to provide details as to why they did not have a 5-star experience.

POST-VISIT: END OF CUSTOMER JOURNEY

Real Time Reviews

View and respond to public online reviews posted on Google, Dealer Rater, Facebook, etc. all in one platform.

Real Time Reviews Dashboard
REAL TIME FEEDBACK

Now Integrated With ChatGPT AI

ChatGPT

Let AI do the heavy lifting.

It’s a NO-BRAINER!

In our continuing effort to keep Real Time Feedback a game-changer for your business, we are happy to announce our most important update yet: the integration of artificial intelligence.

Real Time Feedback’s platform is directly integrated with ChatGPT. With the volume of Feedback you get, you can now let artificial intelligence do all the work for you, presenting you with relevant responses for any customer Feedback.

You can send the messages as-is or edit them as you see fit.

RTF ChatGPT
REPUTATION SCORECARD

Understand your Dealership’s online reputation and compare it to your competitors.

Easily create a multi-link page with relevant dealership information.

Real Time Feedback Custom Multi-link
BROCHURE

Download Our Dealership Brochure

Learn more about how Real Time Feedback can help auto dealership managers see a 360° view of the customer experience and mitigate risk by discovering and resolving issues quickly.

Key Benefits

Does your current customer experience management platform do ALL of this?

Real Time Feedback QR Code

POST-VISIT: END OF CUSTOMER JOURNEY

In-store customers simply scan the QR codes strategically placed around your dealership. Does not require an app download.

Enterprise View

ENTERPRISE VIEW

Enterprise view allows dealer groups to see and compare all of their stores’ performance.

ChatGPT Integration

AI-POWERED

AI-powered customer sentiment analysis lets you quickly gauge your customer’s sentiment when they submit feedback.

Departments

DEPARTMENTS

Create departments such as Service, Sales, Parts, etc. so designated employees only receive certain Feedbacks.

Mobile and Web Apps

MOBILE & WEB APPS

Easily manage and respond to Feedbacks from both a mobile app or desktop web portal.

Auto Send Review Requests

RATING REQUESTS

Send customers a simple rating request. 5 stars go to public review sites, and 1-4 stars generate private internal Feedbacks.

Custom Alerts

CUSTOM ALERTS

Custom alert settings can be set up to ensure Feedbacks do not go without a response.

Customer Upload Media

CUSTOMER MEDIA

Customers can include photos and videos with their Feedback.

Features

REAL TIME REVIEWS

Easily monitor and respond to all online public reviews from one aggregate portal. Positive reviews can automatically receive one of several canned responses.

MULTI LINK CODES

Create QR codes that will direct customers to a custom landing page with a variety of links that you can create.

EMPLOYEE FEEDBACK

By simply adding #EMP to the Feedback, employees can easily submit Feedbacks to management from anywhere.

CREATE INTERNAL INCIDENTS

Staff and customers can report internal incidents that are immediately delegated to the department selected.

LOST & FOUND MODULE

Employees can easily log and track found items in the management portal.

QUICK RECRUIT

Includes QR codes to display on site that list the positions you are hiring for while capturing applicant contact information.

TRIGGER CODES

Create QR codes that pre-populate messages, instantly sent to management with a single tap.

RESPOND WITH VIDEO

Easily respond to customers with a custom or pre-recorded video message addressing or thanking them for their Feedback.

MASKED CALLING

Call customers from your personal cell phone without fear of exposing your personal cell phone number.

CHATGPT INTEGRATION

Recommends responses based on Feedback submitted for faster engagement.

MEET NFC CLIP™

YOUR VEHICLE’S DIGITAL GLOVE BOX

Give Your Customers Easy Access to Their Vehicle’s Information with a Simple Scan or Tap of the Clip

YOUR CUSTOM DIGITAL GLOVE BOX IS A TAP AWAY

Landing page tiles can easily be changed at anytime

Currently Integrated With:

Coming Soon:

Brands We Support:

Let us know if your dealership uses a DMS not currently listed.

Real Time Feedback Pricing

Single Store $999* per month/rooftop
Multi-Store $699* per month/rooftop

*Plus applicable taxes and one-time Marketing Launch package/DMS Integration Fee ($599)

Includes:
QR codes in all departments
Automated rating requests sent for every sales and service customer
Real Time Reviews management
Employee Rater
Managed Services (optional)

$499
per month

Our customer service agents will respond to ALL your Feedbacks and online reviews

Materials included in Marketing Launch Package

NFC Clip Pricing

Standalone Program Without Real Time Feedback

Customers who purchase 2500+ more clips annually will not incur yearly program maintenance charges. Otherwise, a maintenance fee of $0.50 per activated clip applies after the first year of activation.

Standalone Program With Real Time Feedback

Customers who utilize the Real Time Feedback platform will not be charged a per-clip maintenance fee.

Why Automotive Dealers Need Real Time Feedback

Car dealerships have one of the toughest jobs when it comes to consumer perception. According to a Forbes article, nearly one-third of car owners do not trust the dealership’s service department. That’s a lot of people considering that a car purchase is the second-largest purchase people make.

The internet is riddled with websites such as DealerRater.com specifically targeted at exposing dealerships and publishing horror stories. Proactive communication with your customers will not only help reduce negative reviews but also help retain customers and turn them into customers for life.

Why Sign Up for Real Time Feedback?

  • Instantly enhance customer interactions
  • Boost positive online reviews
  • Month-to-month contract with no long-term commitment
  • Platform is completely customizable
  • Daily/weekly/monthly reporting
  • Extremely affordable
*If our platform does not double your Google reviews from the previous 30 days from the time we launch the AutoPilot
Rating Request functionality integrated with your DMS within 60 days, we will refund you one month of service.

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