Guaranteed to Instantly Double Your Dealership’s Last Month’s Google Reviews Within 60 Days of Launch!*
WE HELP AUTOMOTIVE DEALERSHIPS:
- See a 360° view of the customer experience
- Discover, resolve, and respond to customer issues in real time
- Dramatically increase CSI, NPS, and CSAT scores
- Engage customers in both Sales and Service
- Prevent and manage negative online reviews
- Skyrocket positive online reviews
Watch the Auto Dealers Explainer Video
Real Time Feedback gives you a 360° view of the customer experience with your dealership.
Click to Demo
In Dealership
Find out what customers are thinking while they are in your dealership and address issues in real time.
Click to Demo
At Checkout
Customers receive a rating request text message immediately upon RO payment or after purchasing a vehicle.
Post-Visit
Manage and respond to your dealership’s online public reviews such as Google, Dealer Rater, Facebook and others all in one platform.
IN DEALERSHIP: BEGINNING OF CUSTOMER JOURNEY
Find Out About Issues WHILE Customers are Still in Your Dealership
Customers can alert you about issues by simply scanning QR codes strategically placed in your dealership.
AT CHECKOUT: MIDDLE OF CUSTOMER JOURNEY
Auto Pilot Rating Requests
Send customers a rating request as soon as they service or purchase a vehicle.
POST-VISIT: END OF CUSTOMER JOURNEY
Real Time Reviews
View and respond to public online reviews posted on Google, Dealer Rater, Facebook, etc. all in one platform.
Understand your Dealership’s online reputation and compare it to your competitors.
Easily create a multi-link page with relevant dealership information.
Marketing Examples
Download Our Dealership Brochure
Key Benefits
Does your current customer experience management platform do ALL of this?
POST-VISIT: END OF CUSTOMER JOURNEY
In-store customers simply scan the QR codes strategically placed around your dealership. Does not require an app download.
ENTERPRISE VIEW
Enterprise view allows dealer groups to see and compare all of their stores’ performance.
AI-POWERED
AI-powered customer sentiment analysis lets you quickly gauge your customer’s sentiment when they submit feedback.
DEPARTMENTS
Create departments such as Service, Sales, Parts, etc. so designated employees only receive certain Feedbacks.
MOBILE & WEB APPS
Easily manage and respond to Feedbacks from both a mobile app or desktop web portal.
RATING REQUESTS
Send customers a simple rating request. 5 stars go to public review sites, and 1-4 stars generate private internal Feedbacks.
CUSTOM ALERTS
Custom alert settings can be set up to ensure Feedbacks do not go without a response.
CUSTOMER MEDIA
Customers can include photos and videos with their Feedback.
Features
REAL TIME REVIEWS
Easily monitor and respond to all online public reviews from one aggregate portal. Positive reviews can automatically receive one of several canned responses.
MULTI LINK CODES
Create QR codes that will direct customers to a custom landing page with a variety of links that you can create.
EMPLOYEE FEEDBACK
By simply adding #EMP to the Feedback, employees can easily submit Feedbacks to management from anywhere.
CREATE INTERNAL INCIDENTS
Staff and customers can report internal incidents that are immediately delegated to the department selected.
LOST & FOUND MODULE
Employees can easily log and track found items in the management portal.
QUICK RECRUIT
Includes QR codes to display on site that list the positions you are hiring for while capturing applicant contact information.
TRIGGER CODES
Create QR codes that pre-populate messages, instantly sent to management with a single tap.
RESPOND WITH VIDEO
Easily respond to customers with a custom or pre-recorded video message addressing or thanking them for their Feedback.
MASKED CALLING
Call customers from your personal cell phone without fear of exposing your personal cell phone number.
CHATGPT INTEGRATION
Recommends responses based on Feedback submitted for faster engagement.
Currently Integrated With:
Coming Soon:
Brands We Support:
Pricing
Please contact us about discounts available for multi-store signups.
Sales OR Service Department
per month
No contracts. Cancel anytime with 30-day notice.
Sales AND Service Department
per month
Additional costs go to cover additional DMS integration fees.
No contracts. Cancel anytime with 30-day notice.
per month
*Plus applicable taxes and a one-time Marketing Launch Package/DMS Integration Fee ($599).
Materials included in Marketing Launch Package
Why Automotive Dealers Need Real Time Feedback
Car dealerships have one of the toughest jobs when it comes to consumer perception. According to a Forbes article, nearly one-third of car owners do not trust the dealership’s service department. That’s a lot of people considering that a car purchase is the second-largest purchase people make.
The internet is riddled with websites such as DealerRater.com specifically targeted at exposing dealerships and publishing horror stories. Proactive communication with your customers will not only help reduce negative reviews but also help retain customers and turn them into customers for life.
Why Sign Up for Real Time Feedback?
- Instantly enhance customer interactions
- Boost positive online reviews
- Month-to-month contract with no long-term commitment
- Platform is completely customizable
- Daily/weekly/monthly reporting
- Extremely affordable
Rating Request functionality integrated with your DMS within 60 days, we will refund you one month of service.